Customer service and support representatives are available to assist with any hardware and software questions. Our support team of certified technicians are trained in all hardware and software components. Below is a list of standard support features included with every Instant Issuance program:
- Installation, training and preventive maintenance included with every installation.
- Webinars are included for follow-up training at no additional charge.
- Advanced replacement policy included for all hardware components within the first year of deployment.
- Free 1 year loaner program included for all card personalization devices.
- Full support for all Core and EFT processor interfaces (updates included).
- Complete product documentation, included for all branch locations at no additional charge.