The Custom Card Difference-Technical Support

Technical Support Hours of Operation:

Mon - Fri    8:00 am - 6:00 pm CST
Sat - Sun   9:00 am - 2:00 pm CST
Call: 972-735-0714

After Hours Support Mon - Fri  6:00 pm -9:00 pm CST
After hours: 817-202-4504

Please contact your account representative for complete documentation manuals.

Industry experts for over 25 years, we gurantee a successful deployment of your instant issue program. Customer service support representatives are available to assist any branch location with any hardware and software questions. The support team are all certified technicians trained in all hardware and software components. Documentation on all policies is coordinated with Financial Institution administrators and the implenmentation team to ensure an effortless migration to instant issue. Below is a list of standard support features included with every Instant Issuance Program:

  • Onsite installation, training and preventive maintenance included with every installation
  • Complete printed documentation on policies and procedures, included for all branch locations at no additional charge
  • Webinars are included for follow-up training at no additional charge (By Appointment ONLY)
  • Flexible maintenance agreements give you the option to choose a support agreement that best suits your institution needs
  • Advanced Replacement Policy included for all hardware components within the first year of deployment
  • FREE 1 Year Loaner Program included for all Card Personalization Devices
  • Full Support for all Core and EFT Processor Interfaces (Updates Included)
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